Policies & Care Agreements
These policies are designed to ensure reliable scheduling, availability, and high-quality care for every client and pet. By booking with Elowen Pet Care, you agree to the following terms.
Booking & Scheduling Policy
Clients should provide at least 24 hours' notice for new bookings or changes. Bookings requested with less notice are considered last-minute and depend on availability. A booking is only confirmed once Elowen Pet Care validates it through our system.
Cancellation Policy
More than 48 hours: Eligible for a full refund. 24 to 48 hours notice: Subject to a 50% cancellation fee. Less than 24 hours notice: Subject to the full service charge.
Rescheduling & Changes
Please provide at least 24 hours' notice for changes. Same-day changes are subject to availability and may result in additional fees. Schedule changes are only valid once confirmed directly by Elowen Pet Care.
Pick-Up & Drop-Off Changes
Reserved times ensure dedicated care for each pet. Extensions or last-minute changes to pick-up/drop-off times may result in additional charges and are strictly subject to our existing schedule availability.
Last-Minute Bookings
Requests made within 24 hours of service are handled as premium last-minute bookings. These are not guaranteed and may involve a convenience fee.
Holiday & Peak-Date Policy
Holiday dates have limited availability and specific minimum-stay or cancellation requirements. Early booking is highly recommended.
Communication & Service Details
Please use our official booking system for all requests. Text messages do not guarantee confirmation. Ensure arrival windows, feeding, and medication instructions are updated accurately prior to service start.
Have questions about these policies?
Call or text (224) 404-1981 or send a booking request and we'll walk you through everything.